Customers are more empowered than ever, and organizations must continue to find ways to capture and leverage valuable customer feedback to improve products, services, and the customer experience.
I'm thrilled to announce that Cvent is hosting a webinar on June 20th with Aberdeen Senior Research Associate, Aly Pinder, and Cornerstone OnDemand Client Experience Manger, Jen Maldonado, that will address these shifts. During the Voice of the Customer: From Feedback to Action webinar Aly and Jen are going to discuss best practices around customer experience management and creating best-in-class Voice of the Customer programs.
Key takeaways:
- The benefits of incorporating the voice of the customer into the overall corporate strategy
- How to obtain 18.8% year over year improvement in revenue
- The increased impact of the empowered customer
- Key trends in customer feedback management
Registration is only open to the first 500 people, so save your spot now!
(All registrants after 500 will have access to the recording following the session)
Speakers:
Moderator:
Aly Pinder
Senior Research Associate,
Service Management
Aberdeen Group
Jen Maldonado
Program Manager,
Global Client Experience
Cornerstone
Darrell Gehrt
Division Head,
Web Surveys
Cvent
In addition to registering for this webinar, make sure you download the latest Aberdeen report on the same topic—Voice of the Customer: Empowered Customers Bring a Wealth of Business Insights—then join us on the 20th to hear Aly's insights first hand!